If you received the following error, an issue was experienced as payment and minting processes occurred.

Transaction not completed and minting was unsuccessful  

Why did I receive this error?

  • Possible payment authorization failure due to insufficient balance to cover the total on the checkout page
  • There could be an issue with the image being uploaded to Stack NFT
  • Asset minting was not successful due to an outage or issue associated with a third party integration

What steps should I take next?

  1. Ensure a valid coupon code was entered
  2. Ensure the payment method used has enough funds to cover the total shown on the checkout page
  3. Restart NFT creation by re-uploading your photo and completing the checkout process (please reference your email as a failure in minting should trigger an email notification)

If necessary, please contact customer support