If you received the following error, an issue was experienced as payment and minting processes occurred.
Transaction not completed and minting was unsuccessful
Why did I receive this error?
- Possible payment authorization failure due to insufficient balance to cover the total on the checkout page
- There could be an issue with the image being uploaded to Stack NFT
- Asset minting was not successful due to an outage or issue associated with a third party integration
What steps should I take next?
- Ensure a valid coupon code was entered
- Ensure the payment method used has enough funds to cover the total shown on the checkout page
- Restart NFT creation by re-uploading your photo and completing the checkout process (please reference your email as a failure in minting should trigger an email notification)
If necessary, please contact customer support